Who, what, where
You may still have a lot of questions!
We’re here to connect and answer them.
FAQ’s
Frequently asked questions
How can we help you?
We hope you’ve found most of the information you were looking for throughout this website, but if you still need quick answers to some high-level questions about NTY and our franchises, scan the FAQs below. Of course, you can always give us a call to speak to one of our knowledgeable staff members to get answers to your questions as well.
How much does it cost?
It varies depending on your market. You can find detailed initial investment information for Clothes Mentor on this page.
Watch this video to learn more about how our required initial investment ranges sets you on a path to quick success:
Does it work?
Yes! Clothes Mentor has been in the upscale resale game for nearly 15 years, and our proven, profitable business model has helped many franchisees produce highly successful stores year after year. Click here to watch some of our Clothes Mentor owner testimonial videos.
Click here to watch some of our Clothes Mentor owner testimonial videos.
Can I make any money?
Yes! Clothes Mentor provides you with the business plan and tools to be successful, but it is up to you to make it happen. Click here to see some return-on-investment highlights for Clothes Mentor.
Click here to see some return-on-investment highlights for Clothes Mentor.
Watch this short video of our VP of Franchising answering this frequently asked question:
Do you help with financing?
Yes! Clothes Mentor provides you with the business plan and tools to be successful, but it is up to you to make it happen. Click here to see some financing options for Clothes Mentor.
Click here to find out more about Clothes Mentor’s financing option.
Watch this short video of our VP of Franchising answering this frequently asked question:
How long does the franchise agreement last?
The franchise agreement lasts for 10 years, with the option of a $10,000 renewal fee for another 10 years.
In this video, our VP of Franchising highlights the franchise agreement and the option for renewal as stated in the Clothes Mentor Franchise FDD:
What are the initial fee and royalty fee?
The initial franchise fee for Clothes Mentor is $25,000 and the royalty is 4%. The chart below shows specifically how Clothes Mentor compares to four other top-rated apparel and accessories competitors in these two key categories.
Keep more of what you make
| Franchise | Initial Franchise Fee | Ongoing Royalty |
|---|---|---|
| Company A | $25,000 | 5% |
| Company B | $35,000 | 5% |
| Company C | $29,500 | 5.5% |
| Company D | $25,000 | 7.5% |
| NTY Clothing Exchange | $25,000 | 4% |
Can I speak with your current franchisees? And I can choose who to talk to?
Definitely! We encourage you to reach out to our current Clothes Mentor franchisees to get answers to even more of your questions. In the Franchise Disclosure Document (FDD), you will receive a long list of owners that you are free to contact. This video highlights the section of the FDD that includes contact information for our current franchisees:
How much control do I have over my store?
It is your business. We provide you with Clothes Mentor’s proven, profitable business model, but you have control over your store(s). Watch this short video of our VP of Franchising answering this very question:
How long does it take to open a store?
The typical length of time between signing your Franchise Agreement and the opening of your store varies from 6 to 12 months. Click here to see more information about the timeline to open a Clothes Mentor store.
Will you help me find a location?
Yes. Part of Clothes Mentor’s franchise support services includes helping you to find the best possible location for opening your Clothes Mentor resale store. Click here to find more information about our store location support services.
Will you help me with the layout of my store?
Yes. Clothes Mentor has teamed up with proven vendors that offer the best pricing and service available for your store buildout. Go to this page to find out more information about our store buildout vendors and to a take virtual tour of a Clothes Mentor store.
Do you provide training? Who pays for it?
As you proceed toward your store opening, you will receive specialized training at our corporate headquarters, at our corporate store, and on-site at your store. All training is free, however, you are responsible for any travel costs (airfare, lodging, food, etc.) for training at our corporate headquarters. Click here to get a detailed explanation of our training programs.
Do you provide assistance to me after my store is open?
Yes! You will be assigned a Regional Operations Manager (ROM), who will be your small business consultant throughout the life of your business. You will also receive ongoing marketing support and more. Check out the video below to learn more about the benefits of being a Clothes Mentor franchisee. Then click here to read more about the role of our regional operations managers.
What marketing support do you provide?
We offer comprehensive marketing training as well as ongoing marketing support to all franchisees. Click here to see a full list and examples of marketing support provided by Clothes Mentor. Click here to see a full list and examples of marketing support provided by Clothes Mentor.
Do you have regular conferences for franchisees?
Yes! We hold annual conferences for franchisees to come together to discuss business, participate in various training sessions and learn about new initiatives for the brand.
Where do I get my inventory?
For most brands, you will purchase your inventory directly from the customers that visit your store. Check out the video below to hear from our VP of Franchising about obtaining inventory for Clothes Mentor stores.
How will I know what to pay for merchandise?
We have a sophisticated point-of-sale (POS) system that provides suggested pricing for product acquisition. The system also creates many financial reports that help you to manage and grow your business. Click here to learn more about our POS system. Also, watch this video to hear the benefits of Clothes Mentor’s POS system from our VP of Franchising:
How will I deal with bookkeeping for my store?
Our POS system is integrated with QuickBooks, which streamlines your bookkeeping process and makes it very easy for you.
What are typical store hours?
Our suggested business hours are Monday through Friday, 10:00 a.m. to 8:00 p.m.; Saturday, 10:00 a.m. to 6:00 p.m.; Sunday, 11:00 a.m. to 6:00 p.m.
How do Clothes Mentor stores avoid the thrift store stereotype?
This is a very common question! And here’s the answer from our VP of Franchising:
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Management Team
The NTY management team has years of franchise and retail industry experience in the retail niche of resale.. This experience will help you maximize your investment and reach your business goals.
Meet our team